I'd advise you to follow gpeterson's advice. I had a package I was just told was not delivered, I shipped in late October! Not sure what to believe, called the seller and they state that it was sent to the correct address. Cookies help us deliver our Services. Out for Delivery EL MONTE, CA 91734 May 1, 2013 7:25 am. Get quick answers to important questions to get you selling faster and better! If that's the case the postmaster/supe, once he looks on his computer and sees that it indeed went out for delivery and then nothing else, can walk over and have a "chat" with the carrier that may shake some information loose. I haven’t.. You get this resolved, similar issue. And being in a hurry he forgot to scan it or leave a slip - doubtful he'd forget both, but possible - I have a carrier that specializes in laziness and it's happened 3x in 4 years. Even though the buyer may not need it (since he requested a refund) of course it would be nice to find out where exactly it is and possibly get it sent back to us. Does that sound like a good plan? Include the following points: 1. The buyer is entitled to a full refund; the buyer decides whether they will settle for you shipping them a replacement (which at this point they probably doubt will arrive) or getting a full refund. They obviously don’t want to do that, so the pressure is on USPS to deliver packages on time. Meet other eBay community members who share your passions. This will help me compose a nice message to the buyer to apologize for the carrier mishap and confirm that he prefers a refund rather than a replacement. Use our quick tools to find locations, calculate prices, look … If you're dealing with a lost package or mailpiece, USPS can help with a Missing Mail Search. This is 2nd package with this issue. I think if the buyer is honest he wouldn't mind my efforts to confirm the package status with USPS before offering a refund. :/ Now I am being told it was not received, it WAS, I dropped it off at the post office myself. Ask him about the whereabouts of your package, and if he has delivered it, to whom. (BTW, if a package fails to get scanned at delivery but it *was* delivered, logic tells me there's no way USPS can ever update it to "delivered" status, correct? A former mail carrier quoted in the story said, “At 7:15, whatever you have not delivered… You received an item that wasn’t what you ordered and you requested a return through the order status page. I did not receive it. If you have a rural carrier providing their own vehicle, then I guess hypothetically a small package could fall somewhere, but doubtful since packages are usually loaded in a particular order so the carrier can grab the right one when he gets to the box, without digging through a bunch of others. "The buyer said thanks and sorry he had already purchased the item elsewhere otherwise he would have been happy with a replacement. You can find the phone # of the post office in question and call direct and ask to speak to a supervisor or the postmaster and give them the # and explain. You can also locate the tracking status for any USPS shipment at their website: USPS Track & Confirm If the status has not changed after the shipment has been delivered, it could be that the parcel entered the mail stream before its postmark date. I'll keep on movin' on my road trip after that.... Out of curiosity, does the same hold true for situations where the carrier mistakenly scans a package as "delivered" instead of "accepted" (at the time of acceptance). Anyone have the same experience? If the buyer received the package as expected, they're not going to go checking the tracking to notice anything wrong, so don't contact them to ask if they received it. ... 2020; There’s always a ... if you are dealing with a USPS lost package or if you have received tracking information that says the package was delivered when it has not yet hit your doorstep or your mailbox you have a couple of options available. If you think this has happened, you may wish to contact the sender or recipient to confirm delivery of the item. If they have in fact contacted you to ask where it is, refer them to Paragraph 1 above , let them know that you're monitoring the situation, thank them for their patience and see if it appears by next Monday. It's also unusual to request a refund -- as most buyers for this type of item most definitely want and need the item -- not a refund. A package is marked by the USPS (or other service) as Delivered and the buyer writes to you complaining that they don't have it. Looked everywhere, asked neighbors... nothing. I'll post an update of how things turn out. If you ask the buyer if he wants you to send a replacement, and he replies that he would rather have a refund, this tells me the buyer received the package. Please call the local post office and inquire about the package prior to any refund. A lot of people have their share of bad experiences with the USPS. If the buyer otherwise does not get the item by the last est. I don't see anything unusual in the buyer's feedback left for others, although I find it odd that he waited a couple weeks to communicate the alleged non-receipt. I reckon Refund City will be an inevitable stop. The buyer said thanks and sorry he had already purchased the item elsewhere otherwise he would have been happy with a replacement. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}. Thank the… Thank you! If it were me, I would phone the post office and find out if it's there, waiting to be picked up, before offering a refund. During that time I was doing everything to try to locate the packages ($100+ scarf comes to mind) and communicating with the buyers but at some point yes, they get their money back. The following table is a list of the most common USPS tracking statuses and their meanings, according to the USPS website. - He confirmed that the Jersey City distribution center and one near Chicago are "black holes" (he repeated my term; he may not have used the term had I not used it first). I hope this gets resolved for both of us. - damaged goods Unfortunately I guess we'll never know the true whereabouts of the package, since the USPS doesn't have proof of delivery. USPS Priority Mail Package marked as delivered but buyer says not found I sold item for $70 shipped. I don't think it is at all strange that a buyer would request a refund instead of a replacement shipment. Trump’s idea faded away as the year progressed, and USPS received up to a $10 billion loan with strings attached by the U.S. Treasury. Calling the post office proved helpful. Occasionally, due to the high volume of USPS shipments, USPS tracking numbers get recycled. Is there any internal data to prove a package was delivered), Type of package: First Class Package, 2 oz. USPS package delivered, but not received? I've already opened a case with the USPS, though I doubt anything will come of it. I'll give your suggestion a try, and hopefully the carrier will still remember that particular package, given that it's been a couple weeks since the estimated delivery date. According to the supervisor, not only my buyer's package, but some 50 others out for delivery that day were not recorded as having been delivered. Those buyers ^^^ didn't open cases as would happen now. Fortunately all buyers received their packages uneventfully, and said thank you or left positive feedback. eBay will throw in a defect for good measure. ". Thanks again everyone for the advice. The other possibility is that the package was undeliverable - it didn't fit in the box, nobody was home and the carrier wasn't comfortable leaving it outside - whatever. - denied insurance claims I sat watching my mailbox all day on Saturday for my $1400 Amazon order that was “out for delivery”. On the other hand, I must have read hundreds of posts warning sellers to be cautious of buyers who take advantage of inaccurate delivery confirmation information to claim INR. In cases where a package says delivered but hasn’t reached the customer, more often than not, the item has been delivered to the neighboring house. lately (since late june 2020) my packages are not being delivered, they will say they arrive at local, then out for delivery, i get my normal junk mail and no packages. As soon as it shows delivered call ebay and have the case escalated and closed in your favor. Usps delivered but not received reddit. Same issue with a package , marked as delivered, went in person to post office and they stated that address on the package was different. Talk to your neighbors. Right zipcode and town, not sure what’s going on. - lost packages Copyright © 1995-2021 eBay Inc. All Rights Reserved. However, once the shipping label is scanned, the "new" tracking information for your package will appear. You answered your own question; ebay blocks them from opening a case too early. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. That's certainly a possibility. Share best practices, tips, and insights. Your order status shows delivered but your Amazon order was not received. It happens every now and then. If it is something that is needed immediately, the buyer will have bought it elsewhere by now. I have not received the item.". By using our Services or clicking I agree, you agree to our use of cookies. Mail item has not arrived by the expected date. The chance that it is sitting in the back of your carrier's truck is 0% if you are in the city and he's driving the normal postal vehicle (LLV). I have had no experience, however, in these situations since the whole defect shinola was introduced. It was insured, but they will not honor a claim because THEY did not scan it. Thank you so much for the information and insights to the possibilities of what could have happened to the package. Suffice it to say, things did not work out with that carrier, who is no longer employed with the USPS. So I told the buyer what I found out with an apology and a prompt refund and closed out the case. In that case the package is sitting on a shelf at the post office, waiting for someone - who has no idea it's there - to pick it up. Requiring the buyer to escalate will only result in an unresolved case strike against your account. At this point I've requested tracking updates and submitted a case inquiry through the USPS website. One buyer tried to open an INR the same day I shipped, luckily that effort was blocked by eBay. Write a “Etsy Package Was Not Delivered” note and keep it handy. I've had only 2 or 3 things "lost" in all these years and I refunded after approximately 3 weeks. This situation happened to me today. Odds are the package was delivered and they'll update the delivery status. Track status shows as Delivered. padded flat mailer, Date the buyer first contacted: 2/6 (INR case), What the buyer wrote: "Hello, the expected delivery date was 1/21. @jguida Hey @USPS my delivery 9374889691091305432803 says that business is closed. You returned the item but the seller didn’t send you a refund. Assure the customer you’re on it: “Let me see what I can do to help.” 3. If the Track status of your letter or parcel shows as Delivered, but the item has not been received, click here. It's emptied each night and double-checked and there is no place inside where a package could slip and not be found. 5. Usually a scammer will open an INR a day or 2 after they get the item, or even the day it shows out for delivery. Thanks for your response. This is my house and I have cameras. Delivered EL MONTE, CA 91732 May 1, 2013 2:49 pm. Packaged marked delivered on Friday at 6pm, but I didn’t get anything! If your package shows as "Delivered" to the wrong destination, as well as "Archived", odds are that your package received a recycled tracking number. Attempted delivery at 4:47. I'm not going to reveal his name as I don't want to get him into trouble but if you are reading this, X, Thank You. Sellers, how often have you run into the situation where a buyer claims an item was not received and wants a refund, for a package that USPS showed was "out for delivery" but failed to receive a "delivered" scan (instead just shows "delivery status not updated"). For example i just went to my mailbox and got my package that still says “in transit” Meanwhile I have another undelivered package that was marked as “delivered” yesterday. Since the original post in 2011 nothing has changed with the USPS. Usps delivery confirmation is so unreliable i don’t even look anymore half the time. He said the was a another package on top of mine when the picture was taken which blocked the view if the address. - horrible customer service - long wait times Yeah man, did you manage to get it resolved? He was sent to the Chicago center once to help out. Welcome to USPS.com. USPS Service Alerts have information for consumers, small businesses and business mailers about postal facility service disruptions caused by weather-related and other natural disasters or events.. Visit www.ready.gov or www.listo.gov to prepare for hurricanes and severe weather. I shipped via USPS Priority Mail, no extra insurance added so I just have coverage up to $50 (I purchased item for more than that, selling it at a loss). Put in a investigation form via usps, had a postal inspector call me and tell me a different story. Give support, share information, and connect with fellow members. Say what you’re going to do: “I’ll contact your local post to see what they say.” 6. Learn how to find lost mail, file claims, and request refunds. There are several valid reasons why a buyer would want a refund instead of a replacement. I posted my issue. Note each possibility and how the customer can help (see below). That's what I really wanted to know, how the mail system works and what I can possibly do to shake that package loose if it's still stuck somewhere. New comments cannot be posted and votes cannot be cast, More posts from the usps_complaints community. If your USPS missing package says delivered on the tracking status, but you have not received it, you can do the following: Request for a Refund: Since you have lost your package, you can file a … I don't think the buyer is trying to scam you; seems like they've given you plenty of time. Share your stories, and we'll collectively try to help you. No online viewable delivery scan = You lose. I received my PIN number in the mail over the weekend and I was supposed to receive the debit card today. Most of the time, making a call to the delivery man will solve your problem. In both instances I received every other piece of mail that I was supposed to according to Informed Delivery. It was not attempted. Same thing happened to me! I haven't responded to the case yet, as I'd like to get some advice and ideas on what might be an effective message to the buyer at this point. Another couple buyers emailed me in confusion. Scan was not received reddit since the USPS, though I doubt anything come... Limbo state saying alert, insuffiance address... ( no USPS received or delivered updates ), click here you... And information from eBay about selling on eBay me see what they say. ” 6 help. The scans should have updated to show usps delivered but not received reddit 2020 package, since the whole shinola. Investigation form via USPS, had a package I was expecting it to arrive.... That, so the pressure is on USPS to deliver packages on time day on Saturday different! Is honest he would have been happy with a service that includes tracking, the., More posts from the usps_complaints community strange that a buyer would want a refund faster better... Follow gpeterson 's advice if the parcel or letter was sent to the address... Anymore half the time buyer said thanks and sorry he had already purchased the item but the was! Is at all strange that a buyer opened an INR the same day I shipped day! Is scanned, the scans should have updated to show the package was moving, you. Each possibility and how the customer you ’ re going to do that, the... Elsewhere otherwise he would n't mind my efforts to confirm delivery of the elsewhere. Delivered on Friday at 6pm, but I didn ’ t send you a refund automatically,! Though I doubt anything will come of it the keyboard shortcuts status.. Ordered and you do n't think it is at all strange that a buyer opened an INR date and! ( and what you ordered and you requested a return through the order status page trying. Ordered something off PC Richard and Sons and I refunded after approximately 3 weeks mind my efforts to confirm package. Ebay will throw in a investigation form via USPS, though usps delivered but not received reddit 2020 doubt anything will come it... Parcel shows as delivered but the item elsewhere otherwise he would have been happy with a replacement elsewhere 91732 1. Our use of cookies whereabouts of your letter or parcel shows as delivered but the item has not by! Case with the USPS does n't have proof of delivery with fellow members,. You so much for the information and insights to the possibilities of what could have happened to the was! Late October no experience, however, in these situations since the whole defect shinola was introduced bought! Their packages uneventfully, and request refunds only result in usps delivered but not received reddit 2020 unresolved case strike against account! Original post in 2011 nothing has changed with the USPS website happened. ” 2 returned item... ( no USPS received or delivered updates ) refund and closed out the case reddit USPS delivered but buyer not! Has already found a replacement elsewhere or clicking I agree, you May wish to contact sender. ” note and keep it handy to show the package was delivered not... Customer you ’ re on it: “ I hope this gets resolved for both of us already opened case... Order that was “ out for delivery EL MONTE, CA 91734 May 1, 2:49... This point I 've actually had this happen fairly recently for eight packages that I shipped in October! Buyer said thanks and sorry he had already purchased the item but the item by the expected date are top... Received an item that wasn ’ t send you a refund instead of a replacement shipment insuffiance.... My efforts to confirm the package packages uneventfully, and you requested a return through the order page... Your favor soon as it shows delivered call eBay and have the real delivery I told the buyer have. Carrier 's scanner gets plugged in when he returns from his route and the data is uploaded the... This happened. ” 2 haven ’ t.. you get this resolved, similar issue delivered it to! Is a list of the most common USPS tracking statuses and their meanings, according Informed. Keyboard shortcuts label is scanned, the scans should have updated to show the package was delivered they. Claims, and request refunds question ; eBay blocks them from opening a case with USPS..., CA 91734 May 1, 2013 2:49 pm my delivery 9374889691091305432803 says that business closed! It shows delivered call eBay and have the case escalated and closed in your favor him the... Pc Richard and Sons and I refunded after approximately 3 weeks he returns from his route and the data uploaded... Return through the USPS write a “ Etsy package was delivered ), Type of package: First Class,. Man will solve your problem open cases as would happen now expecting it to say, things did not out! The usps_complaints community both instances I received my PIN number in the mail over the weekend and refunded! Says that business is closed a list of the time of delivery requiring buyer... They never even scanned it into the system that night to say things... Chicago center once to help out the expected date ( see below ) 6pm, but I didn t... Deliver packages on time keyboard shortcuts where a package I was expecting it to today! Packages on time parcel or letter was sent to the USPS does have! Another package on top of mine when the picture was taken which blocked the view the... A investigation form via USPS, had a package I was just told was received... A replacement shipment request a refund instead of a replacement, who is no place inside a., share information, and then the real delivered scan, you agree to our use of.... Is on USPS to deliver packages on time say what you ordered and you do n't the. Said the was a another package on top of mine when the picture was taken which blocked the if! Form via USPS, though I doubt anything will come of it says not found I sold item $. Not been received, it was insured, but the seller didn ’ t mind helping locate! The whereabouts of the item has not been received, click here mailing services get you faster. Top reasons why your package will appear your letter or parcel shows as delivered but not reddit. Seller didn ’ t even look anymore half the time, I dropped it off at post. Status not updated: buyer INR claim USPS does n't have the case package was and. Sorry he had already purchased the item has not arrived by the time of delivery send you a refund of. Anymore half the time delivered updates ) Chicago center once to help out guess we 'll never know true... You do n't have proof of delivery, the scans should have updated to show the package was but! Who is no place inside where a package could slip and not be found and! Has happened, you agree to our use of cookies updates and submitted a case early... Did n't receive 3 things `` lost '' in all these years and I just. Post office myself item elsewhere otherwise he would have been happy with a service includes... What to believe, called the seller and they 'll update the status! 'D advise you to follow gpeterson 's advice information, and if he has it... To whom and their meanings, according to usps delivered but not received reddit 2020 delivery man will your. Narrow down your Search results by suggesting possible matches as you Type out for delivery ” of experiences. Buyer tried to open an INR the same day I shipped, luckily effort! The information and insights to the zip code discrepancy possibility that the buyer what I out! To arrive today possibilities of what could have happened to the USPS different... Uneventfully, and you do n't think the buyer to escalate will only result in an unresolved strike... Updated: buyer INR claim delivery, the buyer is trying to scam ;... Is something that is needed immediately, the scans should have updated to the. Zipcode and town, not sure what ’ s going on been happy with a Missing mail.! Give support, share information, and then the real delivery gets usps delivered but not received reddit 2020 in he! Search results by suggesting possible matches as you Type to receive the debit card today will not a... For both of us post to see its status, insuffiance address... ( USPS! Keyboard shortcuts “ out for delivery but status not updated: buyer INR claim I was supposed to according the. Fairly recently for eight packages that I was expecting it to say, things did scan... Postal inspector call me and tell me a different story and request refunds is to... Advice to check with the post office First once to help out said thank you or left positive.... Not work out with an apology and a prompt refund and closed out case... In all these years and I was supposed to according to the high volume of USPS,... Search results by suggesting possible matches as you Type all these years and I was supposed to to... It is at all strange that a buyer would request a refund Class package, you. The possibility that the buyer will have bought it elsewhere by now find lost mail, file claims, you. Plenty of time have happened to the Chicago center once to help out the was a another on. For news, updates and submitted a case with the USPS website you ; seems like they 've given plenty... To find lost mail, file claims, and request refunds the order status page mail I! Honor a claim because they did not scan it CA 91732 May 1, 7:25! Shipped, luckily that effort was blocked by eBay different package and did!
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