– Delivery Hours, FedEx Delivered to Wrong Address: The Solution, FedEx Employee Discounts & Benefits: All You Need to Know, FedEx Proof Of Delivery: All You Need to Know, FedEx Tracking Is Not Updating: The Solution, Where Can I Drop Off USPS Packages? Time Consuming. The best part is FedEx also provides complimentary evaluation, design, and package testing service to avoid damaged product shipment. After submitting a claim, you won’t get your refund immediately, it takes at least 5-7 days or forever to get a refund for one single package . Bring photos of damaged shipping and your description exactly as stated. The 100$ (tentative) is the basic cost of the FedEx insurance. When you’re ready to begin your claim, you can do so by visiting the FedEx claims site and completing these steps. 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Scroll down until you see the “Claim Details” section and fill in the details of what items in your shipment were not delivered. Search the option ‘’Start A Claim’’ and tap on it. 1.0. For example- you are importing two iPhones, each valued $700. Friend's insurance company files claim with FedEx at which point FedEx denies claim saying FedEx driver who is driving a FedEx truck is an independent contractor and not an employee of FedEx. However, you don’t have to struggle with the FedEx damaged package much. You should also use this screen to choose whether you are the receiver, shipper, or other before clicking “Continue” again. Order a tool box that cost over $200 for Fedex delivery. Where possible please include any cost or sales invoices alongside your completed claims form. On the final review screen, check to see that all the information input is correct, then hit “Submit.”. However, you will need to have certain information handy before you begin your claim, most importantly the item’s tracking number. The ‘’declared value’’ is the key to FedEx shipping insurance. Take the FedEx location that you shipped from to small claims. File a claim Use the online tool to file a claim for shipments that are damaged, lost or missing contents. We recommend one of the first two for speed. The next day, Thursday January 12, I faxed FedEx hard copies of the claim, FedEx shipping pick-up record, proof of value of the frame, and additional shipping information. If you want, you can also print your online claim form. The form can be emailed, faxed or mailed to FedEx. FedEx - Damage claim. Make sure you include compensation for loss of time and damage to reputation. Tedious Process. Adventurer Options. Declared value and the transaction value is the same. Never skip or overlook any important step to avoid delays in compensation. The process to file a claim with FedEx is an exhaustive one, you will have to deal with multiple forms, proofs and document submissions. Sounds like it is all with FedEx here and if it means you need your own FedEx account to file damage claims, that is what you need to do. FedEx insurance package protects your lost, stolen, and damaged package up to a value of $100. This Q&A is provided for information only and the answers do not have a contractual value. FedEx provides maximum liability 100$ of lost or damaged packages. I had then proceeded to file a Damage claim on Fedex’s website.. FedEx claims department is defrauding me out of claims money. FedEx provides maximum liability 100$ of lost or damaged packages. Complete the online claim form 2. In the box provided, enter your package’s tracking number or your PRO (progressive) number. I don't understand why sellers that sell on ebay are so dependent on they for their postage. FedEx claims department is defrauding me out of claims money. I used ebay fedex shipping label. An example of one is below. If FedEx wants to inspect the package in its entirety, this will help process the claim swiftly. Specify your claim type: damaged, lost, or missing contents shipments 1. It’s important to keep the original package the contents arrived in until the claim is resolved. Damage or shortage to contents of a shipment (clear signature) 16.1 – Claims for Shipments which are noted as Damaged or Shortage on the proof of delivery should be received in writing within 28 (twenty eight) calendar days after delivery or attempted delivery of the Shipment. Scanned Printout of FedEx Ground Pickup Record, FedEx US Airbill, or FedEx Ship Manager. FedEx Express requires that damaged or lost package claims be made within 60 days after the shipment is sent. 6. Most of the time, content is broken, lost, or dented. At last, select the claim type and hit the ‘’Continue’’ button. However, if the package’s value is higher, you can also consider the other additional insurance packages. Who can receive claim settlements? Please provide photos (if appropriate) and documents that verify the amount of your claim. FedEx processes all Concealed Loss and Damage claims within five to seven days after receiving all the paperwork and information. Next, add your contact information in the fields provided including name, address, phone number, and preferred method of contact. Claims for non-delivery must be filed within 9 months of the committed delivery date. Received it and did not have time to open my brand new tool box until several days after I got it. Supporting documentation can include photos or invoices that verify the amount of your claim, expense statements, or original purchase orders where appropriate. Scroll down further and upload photos, if available, as well as any documents which prove the item’s value. 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